Omni Chat Management

Omni Chat Management

Make your AI agent aware of your business timezone

Set your business timezone so the AI answers time-based customer questions correctly.

Assign and transfer conversations

Assign a conversation to a teammate, reassign it, take it over, or send it back to the queue.

Control AI in a conversation

Switch the AI agent on or off, pause it, or trigger a single reply from any conversation.

The Omni Chat module unifies all messages from connected channels such as Live Chat, WhatsApp Business, Facebook Messenger, and Instagram DM.

This page displays all AI interactions and system usage.

Extend your AI agent with Webhook and Planner integrations.

This module shows questions the AI could not answer.

AI Knowledge Center

AI Knowledge regarding the Business

AI Agent Configuration

AI Configuration before started Omni Chat

Settings Channel

How to connect channel for Omni Chat