Settings Channel

Before conversations can appear in Omni Chat, you need to connect at least one channel. This guide walks you through adding a channel from your channel settings.

Open channel settings

Go to Settings → Channels to see your connected channels and every channel type you can add.

Choose a channel to connect

Pick the channel your customers use and follow its short setup:

1. Live Chat — click Enable to switch on the chat widget for your website.
2. WhatsApp Business (QR) — click Connect WhatsApp, then Scan QR with your phone (WhatsApp → Linked devices) to link the number.
3. WhatsApp Business API and Coexistence — click the matching connect button to set up the cloud number. Coexistence lets you keep using the WhatsApp Business app on the same number.
4. Facebook Messenger — click Connect Facebook, sign in, grant access, and select the Page to connect.
5. Instagram — click Connect Instagram and authorise the account.
6. Email — click Connect Email and enter your SMTP details in the form.
7. Custom API — add a name (and optional webhook URL) to build your own integration.

Confirm the connection

1. Complete the channel's sign-in, QR scan, or form.
2. Wait for the status to switch to Connected.
3. Open Omni Chat — new messages from that channel now arrive in your inbox.

Tip: You can connect several channels and filter your inbox by channel, so WhatsApp, Instagram, and Live Chat all live side by side.

Note: Facebook and Instagram ask you to sign in and approve permissions through their own login screens — have the account credentials ready before you start.