Cleaner chatbox link previews when a preview cannot load

Incomplete loading skeletons are removed; your clickable URL stays.

Updated Jul 17, 2026

In Team Chat / Chatbox, Omni can show a rich preview when you paste a link. Sometimes the preview never finishes loading — older versions left a gray skeleton in the message.

What changed?

Incomplete previews are removed — if a preview is still loading, failed, or has no usable data, Omni clears the skeleton.
Your link stays clickable — the URL remains in the message so teammates can open it.
Healthy previews are unchanged — when Open Graph data loads successfully, the title, description, and image still appear.

What you will see

Open a conversation in Team Chat (or any Chatbox composer).
Paste a URL. If a preview cannot finish, the gray loading card disappears and only the clickable link remains.
When a preview loads successfully, you still get the rich card:

Tip: This cleanup also applies when editing or sending messages that still contain an unfinished preview — Omni strips it automatically so history stays clean.

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Omni Chat Management